Automating the responses of contact center operators assumes that there is a taxonomy of issues that customers address. This taxonomy will allow you to classify requests and then process them. When working with a large number of contact centers on various topics, you need a system for rapid analysis of the body of dialogues. You need to create a tool for automatically building ready-made taxonomies for dialog boxes.
It is important for KC analysts to quickly understand what is in the dialog corpus in order to quickly automate their work. Building such a taxonomy completely manually is a very time-consuming task that requires automation.